Complaints Policy

Lexis Solicitors — Complaints Handling Procedure

Last updated: 20 February 2026

Complaints Procedure

We are committed to providing a high standard of legal service. If you are unhappy about any aspect of the service you have received, please contact us on the details below. We have a complaints procedure in place that deals with any complaints received.

  1. How to Make a Complaint

If you have a complaint, please contact—

Mr Amjid Javaid

Director

6 Southbrook Terrace, Bradford, BD7 1AB

01274 062424

aj@lexissolicitors.com

Please provide full details of your concern.

  1. What Will Happen Next
  2. We will acknowledge your complaint within [e.g. 5 working days] of receipt.
  3. We will investigate your complaint. This may involve reviewing your file and speaking to the member of staff concerned.
  4. We will provide a written response setting out our findings and any proposed resolution within [e.g. 8 weeks] of receiving your complaint.

If we need more time, we will inform you and explain why.

  1. Legal Ombudsman

If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman—

Legal Ombudsman

PO Box 6167

Slough

SL1 0EH

Telephone: 0300 555 0333

Website: www.legalombudsman.org.uk

You must usually refer your complaint to the Legal Ombudsman—

  • Within six months of our final written response, and
  • No more than one year from the date of the act or omission complained of (or one year from when you should reasonably have known there was cause for complaint).
  1. Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour, such as dishonesty, discrimination or breach of SRA Principles.

You can contact the SRA at—

www.sra.org.uk